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How can I check the status of my order?

  • You can check your order status in your Account or contact your sales representative directly for the order status update.

The order is paid,why the status is still pending?

If you pay by wire transfer or Western Union, we may need time to confirm your payment. If you need the products you ordered urgently, we can adopt a faster payment method, such as paypal.

Why my order is still in the processing stage after several days after payment completed

If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email to orders@fibermall.com

How do I cancel an order?

Before your order is shipped out, you can follow the below steps to cancel it:  

Step 1: Sign into My Orders and find your order

Step 2: Click Cancel Order

Step 3: Select a cancellation reason in the pop-up box and submit your request


1. You can only cancel an order before the order has not been proceed and shipped out.

2. If you have already paid for your order, the cancellation request needs to be approved by fibermall.

What should I do if I want to change the shipping address?

1. Default address: Please edit your address in Account-Edit Profile-Shipping Address.

2. Preparing order: You cannot edit by yourself. Please contact our customer service if needed.

3. Shipped order: The shipping address cannot be edited.

How do I change my order

If you have not paid for the order, please cancel the order directly and place a new order.

If you have already paid, please contact your sales representative to change.We could help you to modify the orders or place a new order .

Please note that you could only change before the order has not been proceed and shipped out.