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return and refund

Warranty & Return

What is your warranty terms?

  • For standard stock products (consumables and customized excluded), we offer a standard 30-day return & refund.the preturn process as below For Consumable and cutomized no stock product,unless DOA (defective on arrive), we will not be able to provide a refund and exchange.For custom non-stock products, we offer free maintenance services within the warranty period For detailed return policy,Please see our return policy

Return Process

return and refund

Who is responsible for return shipping fee?

Divide into different situations Fibermall is responsible for freight charges, tariffs and other charges arising from the return of goods if the return is caused by the product's own problems. If the return is due to the customer's own reasons, the customer is responsible for the cost of the return such as freight and tariff.

Where can I find the Return Address?

Applying for return online is the indispensable step to get return address. Pickup Service: No return address notification because you do not need to provide address to shipping company during return. Non-pickup Service: After return application was approved,

1. Return address will be shown in the page of "retrun Details";

2. You also will receive Email about the return address.

What should I do if my item/(parcel) is broken, not as described or wrong?

If there is any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process;  

1. Apply for return online first;

2. Take some clear photos of the exact problem;

3. Upload them into your return application (Refer to Return Policy).

4. We will audit your application and give you a satisfying solution.

Note: Applying return online is the key point for us the deal with this problem properly.

How to use "Pickup Service" for return?

Fibermall can provide pick-up service to handle returns when it is confirmed that the products`failure are caused by product problems. You only need to pack the goods and wait. Our international freight forwarder will contact you directly and pick up the goods,and then return to our warehouse.This is very easy for you to return.